Our FAQs

To find out more about our Airbnb management services, please read our frequently asked questions below. If you have any other questions you would like answered, please fill out the contact form at the bottom of this page.

General Frequently Asked Questions

What is BnB Hosts and what does it do?

BnB Hosts is a company that services Airbnb properties in Australia. Our goal is to help homeowners maximise their revenue. At the same time, we make sure that guests have a smooth experience throughout the process. We utilise state-of-the-art systems that our team of local experts operates.

Our co-founder, Nicole Byerlee, has over two decades of experience in the travel industry. She knows about the needs of the guests; making sure that they get the attention they deserve.

BnB Hosts serves as a Superhost and property manager. We will take the hard work and make everything easier, from property assessment to listing optimisation.

What do I need to know about an Airbnb Superhost?

As a Superhost, BnB Hosts is an experienced host who acts as an example for other homeowners who have turned their homes into a short-term rental property.

Airbnb offers rewards to the best hosts, which are known as Superhosts. If you become a Superhost, you will get more visibility, so you can attract more guests than other hosts. Airbnb supports Superhosts by featuring them in emails and search results among others.

Another part of the reward is getting more earnings where Superhosts can bring home over 20% more income than other hosts. It is essential that you strive to become a Superhost to get these benefits. We can help you achieve this goal so you will get these exclusive incentives and more.

Who should use your services?

If you are new to short-term rentals, you will benefit from our services. If you have experience with Airbnb properties and you are not satisfied with your income, we can help. We target investment property owners who do not want to go with traditional renting methods.

We also cater to homeowners who plan to go on extended vacations. Instead of leaving their homes unattended, they can turn it into a profit-making machine.

How long will it take to finish setting up?

If your property is ready to start for Airbnb, it will not take long to complete the setup procedure. More often than not, you can have your listing launched in a week or less after we have inspected your home. All items that are necessary for the comfort of the guest should be prepared before launching your home for Airbnb.

If your property is not furnished yet, it may take a while to get your account set up. Nevertheless, we can always help you make the best decisions on how to prep your home for short-term letting.

Where does BnB Hosts operate?

BnB Hosts operates across Australia. Our most popular cities include:

  • Darwin
  • Newcastle

We also operate in a number of smaller cities and towns across the country.

What types of properties do you manage?

There is no limit to the types of properties we manage. We own and co-host different types; including entire houses, apartments, single or spare rooms, and granny flats.

Our properties are situated in areas where travellers predominantly visit, particularly the central business district and tourist hotspots.

Airbnb Host FAQs

Why should I try short-term rental?

Short-term rental through Airbnb is for everyone. It does not require experience to start earning. You can be entirely new to the hospitality industry or the rental market.

If you have had prior experience in this type of venture, you know there is still a lot to learn. However, it is not as difficult as it may sound. BnB Hosts is here to help you earn profits without being an expert.

Leave all the hard work to us. That is the beauty of Airbnb hosting with BnB Hosts. It is close to a set-and-forget process and you will continue receiving your payments regularly.

How do I get started as a host?

You will need to sign up for an account with BnB Hosts. To do this, contact us here. The process may vary depending on whether or not your home is already furnished.

If you are ready to begin, we will schedule a photography session to showcase your property in an optimised, well-ranking Airbnb listing. At this point, it is necessary that all your utilities are connected, including gas and electricity. It is also recommended you add a WiFi service for your guests.

We will then draft your Airbnb listing, which will highlight the selling points of your property. Once you have booking requests, we can also take care of the process. It is that quick and easy.

What does the check-in process look like?

We offer automated check-ins, but we can also provide live check-ins depending on the needs of your property. During our discussion with you, we will talk about these options. From there, you can make a decision as to which should be applied for your Airbnb. We will, of course, provide guidance so you can make the right choice.

I don’t have time to clean up before a guest arrives. What should I do?

It is a common problem for homeowners to have trouble cleaning up between guests. With our on-demand housekeeping service, it will no longer be an issue. We will provide professional housekeepers who will keep your home tidy and ready for the next guest.

How much do your services cost?

The properties we manage have unique traits and requirements. It is our job to craft an experience that is suitable for you and the guests. To learn how much you can earn with your Airbnb property, please contact us.

What services are included in your management fee?

We offer a variety of property management services, including the following:

  • Professional photography
  • Listing and marketing your home
  • Customer review management
  • Finding the right price that works for both you and your guests
  • Communication with the guests
  • Cleaning and housekeeping
  • Maintenance

Additionally, if you have special criteria for your guests, we will carefully vet them according to those specifics.

How do I get more information about your services?

For more information, contact our team here, or call us on 1300 271 427.

What should I do if a guest damages my property?

Problems and accidents can happen, leading to damaged properties. However, we make sure that our listings are strict and specific. We do not allow parties of any form, to reduce the instance of unruly behaviour in your home.

We also vet the guests with an formula that will limit problematic tenants.

What safety measures are imposed for my property?

As mentioned, we follow stringent rules to sift potential guests before accepting their booking. If a certain person does not have reviews on their profile, we will request verification of their identity.

We can also examine their ID before checking in. If we are still unsure about the potential guest, we will discuss the matter with you. More often than not, we will not allow the booking to go through.

I would like to use the house for myself for a given period. How do I stop getting bookings?

Your property is not required to be a rental all year round. However, we recommend it serves as a rental for most days of the year.

If you, a family member, or friend would like to stay in the property, you should contact us right away. Alternatively, you can block out days so no reservations will be accepted during a specific period.

Contact us

If you have a question or would like further information, fill out the contact form and we’ll get back to you within 24 hours.

Alternatively, please call us on 1300 271 427 for instant service.

Contact page form